SALES REPRESENTATIVE, AFTER-SALES SERVICE (MONTREAL)

Job description

At IO Solutions, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you’re someone who cares about people and is genuinely invested in helping others, you’d be a great fit for our team!

Location: Option to work from our newest location at 555 Chabanel O, in the heart of  Cité de la mode. Close to Sauvé/Crémazie metro stations and near the Chabanel train station and Acadie-Autoroute 40 junction.

  • Reimbursement of monthly public transportation fees (up-to $268 a month depending on transportation area)
  • 20% discount on the services offered by our partner
  • Various contests, activities and events in a dynamic and stimulating work environment
  • Real career and advancement opportunities

Responsibilities

As a customer experience and sales expert: 

  • Respond to customer requests by providing the best customer experience with every contact. 
  • Sell products and services according to customer needs.
  • Answering after-sales service questions (invoicing, account modification, general information, solving customer issues or referring them to the service concerned). 
  • Seize sales opportunities.
  • Retain customers who want to cancel or reduce their products and/or services.
  • Achieve the requested goals such as sales targets or time per call. 
  • Perform in a computer environment and in constant change. 
  • Perform other tasks of the same nature or related to the job. 

Qualifications

  • Fluent in French and English.
  • Have a completed high school diploma or equivalence.
  • Customer oriented, have a positive attitude, empathy and good listening skills.
  • Have the ability to work in a computer environment.
  • Have the ability for multitasking.
  • Punctual and respect working hours.

Benefits

  • Competitive salary plus an interesting and accessible incentive program
  • Opus refund (public transport)
  • 50% discount on our partner's mobile phone plans
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement and orientation Program
  • Stability of employment
Type of position
  • Permanent
  • Full time
Languages Required
  • Bilingual
Location
  • Montréal Ahuntsic, Québec
Department Group
  • Customer Service
Salary

$16/hour

Starting date

As soon as possible