Customer Care Specialist – Cantonese or Mandarin (Work From Home or Montreal, QC)
Job description
IO Solutions is looking for dynamic candidates, that are fluent in cantonese or mandarin, who have a taste for challenges and for whom customer experience is at the heart of their concerns !
We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary, 100% reimbursement of public transportation fees and a stimulating work environment!
What we offer
- Work from home opportunity
- Possibility to work from our contact center located in Montreal, QC
- If you chose to work from our offices we offer 100% reimbursement of public transit fees (bus, metro, commuter train)
- Comprehensive and paid training
- Competitive salary
- Job stability
- A real opportunity to build your career through our Advancement Program
Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.
Responsibilities
- Provide unparalleled customer service
- Listen to customers, analyze their needs and offer adapted solutions
- Promote appropriate products and services
- Take appropriate action and show ownership
- Reach set productivity targets
Qualifications
- Excellent Mandarin or Cantonese communication skills (knowledge of both languages is a plus)
- English language is a plus
- Customer-focused, positive attitude and good listening skills
- Courtesy, patience and energy are important qualifications for this position
- Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
- Ability to do many tasks simultaneously
- Punctuality and respect for work schedules
Benefits
- Competitive salary plus stability of employment
- Transport refund (terms and conditions apply)
- Employee discounts with IO Solutions partners
- Various incentives, activities and events
- Dynamic and challenging work environment
- Career Advancement program
- Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction
- Permanent
- Full time
- Cantonese
- Mandarin
- Montréal Côte-des-Neiges, Québec
- Call Center
- Customer Service
To be discussed
As soon as possible