Customer Care Specialist – Cantonese or Mandarin (Work From Home or Montreal, QC)

Job description

IO Solutions is looking for dynamic candidates, that are fluent in cantonese or mandarin, who have a taste for challenges and for whom customer experience is at the heart of their concerns !

We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary, 100% reimbursement of public transportation fees and a stimulating work environment!

What we offer

• Work from home opportunity
• Possibility to work from our contact center located in Montreal, QC
• If you chose to work from our offices we offer 100% reimbursement of public transit fees (bus, metro, commuter train)
• Comprehensive and paid training
• Competitive salary
• Job stability
• A real opportunity to build your career through our Advancement Program

Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

Responsibilities

• Provide unparalleled customer service
• Listen to customers, analyze their needs and offer adapted solutions
• Promote appropriate products and services
• Take appropriate action and show ownership
• Reach set productivity targets

Qualifications

• Excellent Mandarin or Cantonese communication skills (knowledge of both languages is a plus)
• English language is a plus
• Customer-focused, positive attitude and good listening skills
• Courtesy, patience and energy are important qualifications for this position
• Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
• Ability to do many tasks simultaneously
• Punctuality and respect for work schedules

Benefits

• Competitive salary plus stability of employment
• Transport refund (terms and conditions apply)
• Employee discounts with IO Solutions partners
• Various incentives, activities and events
• Dynamic and challenging work environment
• Career Advancement program
• Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction