Customer Service Representative – Cantonese/Mandarin (Montreal)

Job description

IO Solutions is looking for dynamic candidates, that are fluent in cantonese and/or mandarin, who have a taste for challenges and for whom customer experience is at the heart of their concerns !

We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary, 100% reimbursement of public transportation fees and a stimulating work environment!

What we offer

• Comprehensive and paid training
• Competitive salary
• Job stability
• Reimbursement of public transit (bus, metro, commuter train)
• A real opportunity to build your career through our Advancement Program

Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

Responsibilities

• Answer telephone calls from our customers, advise them and offer solutions adapted to their needs
• Establish a climate of trust with your client to promote the sale of products/services and customer retention
• Ensure the customer a caring, courteous and efficient service
• Offer your customer a unique experience reflected by the quality of your service
• Act as an expert of our products and services

Qualifications

• Fluent Mandarin and/or Cantonese
• English an asset
• High school diploma completed (or equivalence)
• Be customer focused, have a positive attitude, empathy and good listening skills
• Ability to work in a computing environment
• Ability to do many tasks simultaneously
• Punctuality and respect of working hours

*Flexible schedule from 9 AM to 10 PM

Benefits

• Competitive salary plus stability of employment
• Transport refund (terms and conditions apply)
• Employee discounts with IO Solutions partners
• Various incentives, activities and events
• Dynamic and challenging work environment
• Career Advancement program
• Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction