Customer Service Representative – Bilingual (Prince Edward Island)

Job description

IO Solutions is looking for dynamic candidates, who have a taste for challenges and for whom customer experience is at the heart of their concerns!

We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary, 100% reimbursement of public transportation fees and a stimulating work environment in our brand-new office located in the city of Charlottetown – Prince Edward Island!

What we offer

  • Comprehensive and paid training
  • Competitive salary
  • Job stability
  • Reimbursement of public transit (bus, metro, commuter train)
  • A real opportunity to build your career through our Advancement Program

Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

Responsibilities

  • Answer telephone calls from our customers, advise them and offer solutions adapted to their needs
  • Establish a climate of trust with your client to promote the sale of products/services and customer retention
  • Ensure the customer a caring, courteous and efficient service
  • Offer your customer a unique experience reflected by the quality of your service
  • Act as an expert of our products and services

Qualifications

  • Bilingual (French and English)
  • Good French conversational skills (able to read and write in French)
  • High school diploma completed (or equivalence)
  • Be customer focused, have a positive attitude, empathy and good listening skills
  • Ability to work in a computing environment
  • Ability to do many tasks simultaneously
  • Punctuality and respect of working hour

Benefits

  • Competitive salary plus an interesting and accessible incentive program
  • 50% discount on our partner's mobile phone plans
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement and orientation Program
  • Stability of employment
Type of position
  • Permanent
  • Full time
  • Part-time
Languages Required
  • Bilingual
Location
  • Charlottetown, PEI
Department Group
  • Customer Service
Salary

To be discussed

Starting date

As soon as possible