Cantonese customer service representative (Charlottetown – PEI)
Job description
Under the supervision of the supervisor, the Cantonese customer service representative will be responsible for providing the phone quality customer service and meeting stated productivity targets.
Responsabilities
- Provide unparalleled customer service
- Listen to customers, analyze their needs and offer adapted solutions
- Promote appropriate products and services
- Take appropriate action and show ownership
- Reach set productivity targets
- Answer customer service calls in Cantonese
Qualifications
- Being customer-focused, having a positive attitude and empathy
- Good listening skills
- Courtesy, patience and energy are important qualifications for this position
- Excellent communication skills
- Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
- Ability to do many tasks simultaneously
- Punctuality and respect for work schedules
- Knowledge of basic English
Benefits
- Competitive salary plus an interesting and accessible incentive program
- 50% discount on our partner's mobile phone plans
- Various incentives, activities and events
- Dynamic and challenging work environment
- Career Advancement and orientation Program
- Stability of employment
- Permanent
- Full time
- English
- Cantonese
- Charlottetown, PEI
- Customer Service
To be discussed
As soon as possible