Customer Service Agent – New Brunswick (Work From Home or On-Site)

Job description

We are looking for English-speaking, French-speaking or bilingual (English and French) candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.

WHAT WE OFFER

  • Work from home option available
  • Option to physically work on-site available from our contact center located in Fredericton, New-Brunswick
  • Full-time paid training
  • Flexible schedules that help you achieve a better work/life balance
  • Up to 50% discount on cell phone plans from our partners
  • A dynamic and welcoming work environment (even working from home!)
  • Incentive premiums and stimulating recognition initiatives
  • Job stability
  • A multicultural team that makes you feel challenged and appreciated
  • A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

Responsibilities

  • Interact with customers by phone; advise and offer solutions adapted to their needs
  • Establish a climate of trust with the client in order to promote products, services and client retention
  • Provide attentive, courteous and efficient customer service
  • Provide a unique experience through the quality of your service delivery
  • Act as an expert on our products and services
  • Analyze customer needs based on account and billing information

Qualifications

  • Excellent oral and written communication skills in English and/or French
  • Bilingualism (English and French) is an asset
  • Customer focused, positive attitude, empathy and good listening skills
  • Ability to work in a computer environment
  • Ability to multi-task
  • Punctuality and respect for work schedules
  • Good time management
  • Organized and autonomous

Benefits

  • Competitive salary plus stability of employment
  • Employee discounts with IO Solutions partners
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement program
Type of position
  • Permanent
  • Full time
  • Part-time
Languages Required
  • English
  • French
Location
  • Fredericton, NB, Canada
  • Canada - Work From Home or On-Site
Department Group
  • Customer Service
Salary

To be discussed

Starting date

As soon as possible