Customer Care Specialist (All PEI locations)

Job description

Under the supervision of the team leader, the Customer Care Specialist will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets.

Candidates must be bilingual; fluent in both English (as the initial training will be given in English) and French (as the calls received will be in French). Flexible schedules between 9:00 am to 10:30 pm.

Responsibilities

  • Provide unparalleled customer service
  • Listen to customers, analyze their needs and offer adapted solutions
  • Promote appropriate products and services
  • Take appropriate action and show ownership
  • Reach set productivity targets
  • Answer customer service calls in French and English

Qualifications

  • Excellent English communication skills (spoken and written)
  • Customer-focused, positive attitude and empathy
  • Good listening skills
  • Courtesy, patience and energy are important qualifications for this position
  • Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
  • Ability to do many tasks simultaneously
  • Punctuality and respect for work schedules

Benefits

  • Competitive salary plus stability of employment
  • Employee discounts with IO Solutions partners
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement program
Type of position
  • Permanent
  • Full time
  • Part-time
Languages Required
  • English
Location
  • Summerside, PEI
  • Alberton, PEI
  • Charlottetown, PEI
Department Group
  • Call Center
  • Customer Service
Salary

To be discussed

Starting date

As soon as possible