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Customer Care Specialist (French required) – Contact Center

Job description

IO Solutions is looking for full-time French-speaking or bilingual (French and English) candidates who enjoy challenges and who love helping customers over the phone to work from our offices. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.

 

WHAT WE OFFER

  • Flexible schedules that help you achieve a better work/life balance
  • Up to 50% discount on cell phone plans from our partners
  • A dynamic and welcoming work environment
  • 100% reimbursement of public transportation costs (bus, metro, commuter train)
  • Bonuses that reward your performance
  • Incentive premiums and stimulating recognition initiatives
  • Job stability
  • A multicultural team that makes you feel challenged and appreciated
  • Full-time, paid training
  • A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

Responsibilities

  • Interact with customers by phone; advise and offer solutions adapted to their needs
  • Establish a climate of trust with the client in order to promote products, services and client retention
  • Provide attentive, courteous and efficient customer service
  • Provide a unique experience through the quality of your service delivery
  • Act as an expert on our products and services
  • Analyze customer needs based on account and billing information

Qualifications

  • Excellent oral and written communication skills in French; English is an asset
  • Customer focused, positive attitude, empathy and good listening skills
  • Ability to work in a computer environment
  • Ability to multi-task
  • Punctuality and respect for work schedules
  • Good time management
  • Organized and autonomous

Benefits

  • Competitive salary plus stability of employment
  • Transport refund (terms and conditions apply)
  • Employee discounts with IO Solutions partners
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement program
  • Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction
Type of position
  • Permanent
  • Full time
Languages Required
  • French
Location
  • Montréal Côte-des-Neiges, Québec
Department Group
  • Call Center
  • Customer Service
Salary

To be discussed

Starting date

As soon as possible