Customer Care Specialist – Cantonese or Mandarin (Charlottetown, PEI)

Job description

IO Solutions is looking for dynamic candidates, fluent in Cantonese and/or Mandarin, who have a taste for challenges and for whom customer experience is at the heart of their concerns !

We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary and a stimulating work environment in our offices located in Charlottetown, Prince Edward Island!

What we offer

  • Comprehensive and paid training
  • Competitive salary
  • Job stability
  • A real opportunity to build your career through our Advancement Program
  • Flexible schedules between 10 AM and 11 PM

Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

Responsibilities

  • Provide unparalleled customer service
  • Listen to customers, analyze their needs and offer adapted solutions
  • Promote appropriate products and services
  • Take appropriate action and show ownership
  • Reach set productivity targets

Qualifications

  • Excellent Mandarin or Cantonese communication skills (knowledge of both languages is a plus)
  • English language is a plus
  • Customer-focused, positive attitude and good listening skills
  • Courtesy, patience and energy are important qualifications for this position
  • Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
  • Ability to do many tasks simultaneously
  • Punctuality and respect for work schedules

Benefits

  • Competitive salary plus stability of employment
  • Employee discounts with IO Solutions partners
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement program
Type of position
  • Permanent
  • Full time
Languages Required
  • Cantonese
  • Mandarin
Location
  • Charlottetown, PEI
Department Group
  • Call Center
  • Customer Service
Salary

To be discussed

Starting date

As soon as possible