Customer Service Representative, Essential services support – French Speaking Or Bilingual

Job description

IO Solutions is looking for dynamic candidates, who have a taste for challenges and for whom customer experience is at the heart of their concerns! We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary, 100% reimbursement of public transportation fees and a stimulating work environment in our brand new offices! We offer a real opportunity to build your career through our Advancement Program; Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

Responsibilities

  • Answer telephone calls from our customers, advise them and offer solutions adapted to their needs
  • Establish a climate of trust with your client to promote the sale of products/services and customer retention
  • Ensure the customer a caring, courteous and efficient service
  • Offer your customer a unique experience reflected by the quality of your service
  • Act as an expert of our products and services

Qualifications

  • Fluent English and French
  • Good French conversational skills (able to read and write in French)
  • High school diploma completed (or equivalence)
  • Be customer focused, have a positive attitude, empathy and good listening skills
  • Ability to work in a computing environment
  • Ability to do many tasks simultaneously
  • Punctuality and respect of working hours

Benefits

  • Competitive salary plus stability of employment
  • Transport refund (terms and conditions apply)
  • Employee discounts with IO Solutions partners
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement program
  • Work from our new offices at 555 Chabanel O, (Cité de la Mode).
Type of position
  • Permanent
  • Full time
  • Part-time
Languages Required
  • Bilingual
  • French
Location
  • Montréal Ahuntsic, Québec
Department Group
  • Call Center
  • Customer Service
Salary

To be discussed

Starting date

As soon as possible