Customer Care Specialist (Charlottetown – PEI)

Job description

Under the supervision of the team leader, the Customer Care Specialist will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. Candidates must be bilingual; fluent in both English (as the initial training will be given in English) and French (as the calls received will be in French).


  • Provide unparalleled customer service
  • Listen to customers, analyze their needs and offer adapted solutions
  • Promote appropriate products and services
  • Take appropriate action and show ownership
  • Reach set productivity targets
  • Answer customer service calls in French and English


  • Must be bilingual (French and English)
  • Being customer-focused, having a positive attitude and empathy
  • Good listening skills
  • Courtesy, patience and energy are important qualifications for this position
  • Excellent communication skills
  • Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
  • Ability to do many tasks simultaneously
  • Punctuality and respect for work schedules


  • Competitive salary plus an interesting and accessible incentive program
  • 50% discount on our partner's mobile phone plans
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement and orientation Program
  • Stability of employment
Type of position
  • Permanent
  • Full time
  • Part-time
Languages Required
  • Bilingual
  • Charlottetown, PEI
Department Group
  • Customer Service

To be discussed

Starting date

As soon as possible