Customer Care Specialist (Charlottetown – PEI)
Job description
Under the supervision of the team leader, the Customer Care Specialist will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. Candidates must be bilingual; fluent in both English (as the initial training will be given in English) and French (as the calls received will be in French).
Responsibilities
- Provide unparalleled customer service
- Listen to customers, analyze their needs and offer adapted solutions
- Promote appropriate products and services
- Take appropriate action and show ownership
- Reach set productivity targets
- Answer customer service calls in French and English
Qualifications
- Must be bilingual (French and English)
- Being customer-focused, having a positive attitude and empathy
- Good listening skills
- Courtesy, patience and energy are important qualifications for this position
- Excellent communication skills
- Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
- Ability to do many tasks simultaneously
- Punctuality and respect for work schedules
Benefits
- Competitive salary plus an interesting and accessible incentive program
- 50% discount on our partner's mobile phone plans
- Various incentives, activities and events
- Dynamic and challenging work environment
- Career Advancement and orientation Program
- Stability of employment
- Permanent
- Full time
- Part-time
- Bilingual
- Charlottetown, PEI
- Customer Service
To be discussed
As soon as possible