INTERNAL CANDIDATES ONLY – Intraday Coordinator

Job description

This job posting is restricted to current employees of IO Solutions. While this page may be accessible via a direct link, only internal applicants who meet the eligibility requirements will be considered. IO Solutions reserves the right to disregard applications submitted by external candidates.

IO Solutions is looking for a detail-oriented and experienced Intraday Coordinator to ensure that all employees are paid accurately and on time, while also having a clear understanding of their compensation. Reporting to the Workforce Planning and Management Team Leader, the successful candidate will be responsible for compiling, validating, and processing worked hours, bonuses, and payroll adjustments for all our contact centers. The ideal candidate will work closely with the workforce management team to ensure data accuracy and smooth operational flow.

Schedule may vary depending on payroll cycles: schedule adjustments and increased availability may be required during processing periods.

What we offer:

• A dynamic and welcoming work environment
• Job stability

Responsibilities

• Extract and analyze daily worked hours reports (login reports)
• Compile and calculate paid hours and bonuses for all employees and sites
• Compile hours for new hires
• Send daily paid hours data to the workforce management team
• Process monthly payroll accurately and within required timelines
• Identify and report offline agents to the workforce management team for invoicing purposes
• Respond to payroll-related inquiries in a timely and professional manner
• Process administrative requests and payroll-related claims
• Perform any other related duties associated with the role

Qualifications

• Advanced proficiency in Excel (essential)
• Excellent verbal and written communication skills in both French and English (bilingualism required)
• Strong attention to detail and accuracy
• Excellent organizational, time management, and prioritization skills
• Ability to work in a fast-paced environment and meet tight deadlines

Benefits

• Competitive salary plus stability of employment
• Various incentives, activities and events
• Dynamic and challenging work environment