Mandarin customer service representative (Charlottetown – PEI)

Job description

Under the supervision of the supervisor, the Mandarin customer service representative will be responsible for providing the phone quality customer service and meeting stated productivity targets.


  • Answer calls from our customers
  • Advise them and offer solutions adapted to their needs
  • Establish a climate of trust with your client in order to promote customer retention
  • Ensuring the customer, a caring, courteous and efficient service
  • Offer a unique experience thanks to the quality of your service
  • Act as an expert on our products and services


  • Being customer-focused, having a positive attitude and empathy
  • Good listening skills
  • Courtesy, patience and energy are important qualifications for this position
  • Excellent communication skills
  • Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
  • Ability to do many tasks simultaneously
  • Punctuality and respect for work schedules
  • Knowledge of basic English


  • Competitive salary plus an interesting and accessible incentive program
  • 50% discount on our partner's mobile phone plans
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement and orientation Program
  • Stability of employment
Type of position
  • Full time
Languages Required
  • English
  • Mandarin
  • Charlottetown, PEI
Department Group
  • Customer Service

To be discussed

Starting date

As soon as possible