Proactive Customer Care Specialist – Training & Integration on-site

Job description

IO Solutions is looking for English-speaking, French-speaking or bilingual (English and French) dynamic candidates, who have a taste for challenges and for whom customer experience is a priority! The Proactive Customer Care Specialist is responsible for providing quality customer service and meeting productivity targets. We offer the opportunity to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career.

Telecommuting option available following the initial on-site training and integration period in our contact center. All you need to do to work from home is to adhere to our telecommuting policies and procedures; have a minimum Internet speed of 50 Mbps; have a modem and be able to connect LAN cables.



  • Work from home opportunity following the on-site training and the integration period in our contact center
  • 100% reimbursement of public transportation costs (bus, metro, commuter train)
  • Flexible schedules that help you achieve a better work/life balance
  • Up to 50% discount on cell phone plans from our partners
  • A dynamic and welcoming work environment
  • Bonuses that reward your performance
  • Incentive premiums and stimulating recognition initiatives
  • Comprehensive and paid training
  • Job stability
  • A multicultural team that makes you feel challenged and appreciated
  • A real opportunity to build your career through our Advancement Program; Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.


  • Provide unparalleled customer service in English; French is an asset
  • Promote products and services according to the customers’ needs
  • Answer after-sales service questions (invoicing, changes to the customer’s account, provide general information, solve customers’ issues or refer them to the relevant department)
  • Listen to customers, analyze their needs offer adapted solutions and seize sale opportunities
  • Build customer loyalty by offering adapted services and targeted offers
  • Reach set objectives (productivity and quality)
  • Promote appropriate products and services
  • Take appropriate action and show ownership


  • Customer-focused, positive attitude and empathetic
  • Patient and attentive; excellent listening skills
  • Courtesy, patience and energy are important qualifications for this position
  • Excellent communication skills and good analysis
  • Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
  • Ability to do many tasks simultaneously
  • Ability to work in an ever-changing computer environment
  • Punctuality and respect for work schedules


  • Competitive salary plus stability of employment
  • Transport refund (terms and conditions apply)
  • Employee discounts with IO Solutions partners
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement program
  • Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction
Type of position
  • Permanent
  • Full time
Languages Required
  • English
  • Montréal Côte-des-Neiges, Québec
Department Group
  • Call Center
  • Proactive Service

To be discussed

Starting date

As soon as possible