Proactive Customer Care Specialist (Montreal, QC)

Job description

IO Solutions is looking for dynamic candidates, who have a taste for challenges and for whom customer experience is at the heart of their concerns!

Under the supervision of the team leader, the Proactive Customer Care Specialist will be responsible for providing quality customer service and meeting stated productivity targets.

We offer you the ability to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career. Benefit from incredible advantages such as a competitive salary, 100% reimbursement of public transportation fees and a stimulating work environment in our brand new offices!

What we offer

  • Comprehensive and paid training
  • Competitive salary
  • Job stability
  • Reimbursement of public transit (bus, metro, commuter train)
  • A real opportunity to build your career through our Advancement Program; Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone ? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

Responsibilities

  • Provide unparalleled customer service
  • Promote products and services according to the customers’ needs
  • Answer after-sales service questions (invoicing, changes to the customer’s account, provide general information, solve customers’ issues or refer them to the relevant department)
  • Listen to customers, analyze their needs offer adapted solutions and seize sale opportunities
  • Build customer loyalty by offering adapted services and targeted offers
  • Reach set objectives (productivity and quality)
  • Promote appropriate products and services
  • Take appropriate action and show ownership

Qualifications

  • Customer-focused, positive attitude and empathetic
  • Patient and attentive; excellent listening skills
  • Courtesy, patience and energy are important qualifications for this position
  • Excellent communication skills and good analysis
  • Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
  • Ability to do many tasks simultaneously
  • Ability to work in an ever-changing computer environment
  • Punctuality and respect for work schedules

Benefits

  • Transport refund (terms and conditions apply)
  • Employee discounts with IO Solutions partners
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement program
  • Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction
Type of position
  • Permanent
  • Full time
  • Part-time
Languages Required
  • French
  • English
Location
  • Montréal Côte-des-Neiges, Québec
Department Group
  • Call Center
  • Proactive Service
Salary

To be discussed

Starting date

As soon as possible