Proactive servicing specialist

Job description

​Under the supervision of the supervisor, the Proactive Servicing Specialist will be responsible for providing quality customer service and meeting stated productivity targets.

Responsabilities

  • Provide unparalleled customer service
  • Listen to customers, analyze their needs and offer adapted solutions
  • Promote appropriate products and services
  • Take appropriate action and show ownership
  • Reach set productivity targets

Qualifications

  • Being customer-focused, having a positive attitude and empathy
  • Being patient and attentive; excellent listening skills
  • Courtesy, patience and energy are important qualifications for this position
  • Excellent communication skills and good analysis
  • Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
  • Ability to do many tasks simultaneously
  • Punctuality and respect for work schedules

Benefits

  • Competitive salary plus an interesting and accessible incentive program
  • Opus refund (public transport)
  • 50% discount on our partner's mobile phone plans
  • Various incentives, activities and events
  • Dynamic and challenging work environment
  • Career Advancement and orientation Program
  • Stability of employment
  • Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction
Type of position
  • Permanent
  • Full time
  • Part-time
Languages Required
  • Bilingual
  • French
Location
  • Montréal, Québec
Department Group
  • Customer Service
Salary

À discuter (Programme de commissions / primes au rendement offert)

Starting date

As soon as possible