System Administrator – On Site

Job description

IO Solutions is looking for a Systems Administrator to join our dynamic contact center environment. This position plays a critical role in ensuring the seamless operation of our infrastructure. Responsible for designing, implementing, and maintaining robust systems/servers, the successful candidate will collaborate with cross-functional teams to optimize performance, troubleshoot issues, and implement security measures. Joining our team would allow you to contribute your expertise in creating a reliable and efficient infrastructure foundation that empowers our contact centers to deliver exceptional customer experiences.

Responsibilities

• Configuring, maintaining and troubleshooting servers, networks and IT infrastructure to ensure optimal performance and uptime
• Monitoring system performance, analyzing logs and identifying potential issues to prevent downtime and security risks
• Managing user accounts, permissions and access controls to ensure data security and comply with company policies
• Installing and updating software, patches and security updates to keep systems secure and operating efficiently
• Performing regular data backups and implementing disaster recovery plans, preventing data loss and ensuring business continuity
• Responding to technical issues, supporting end users, and resolving hardware and software problems efficiently
• Documenting system configurations, processes and troubleshooting steps for future reference and team collaboration
• Collaborating with IT teams and vendors to implement new technologies, optimize infrastructure and improve overall system reliability
• Key participant in IT audits
• Managing inventory of all equipment, hardware, spare parts, and IT software licensing and distribution for VMware, Microsoft, EDR and Antivirus, etc.
• Preserves assets by implementing disaster recovery, backup procedures, and information security policy.
• Configuring and maintaining Active Directory Structures, GPOs, user permissions, identity management, network file, and print services. Providing Tier II/III IT support for daily operational tasks.
• Schedules, coordinates, and deploys server updates and preventative maintenance with limited downtime Planned and deployed redundancy into existing systems to eliminate downtime due to server failure.
• Conducting Vulnerability and penetration testing for Corporate IT Vulnerability Assessments and remediating them on a priority basis for PCI DSS or any other compliance Managing and Supporting Security System for Physical Access Control and Video Surveillance.

Qualifications

• Degree in computer science, information technology, or a related field, or equivalent experience.
• Operating Systems: Deep knowledge of Windows Server & Linux (installation, config, admin).
• Networking: TCP/IP, DNS, DHCP, Firewalls, VPNs, Routing. (Fortinet preferred)
• Cloud Computing: Experience with AWS, Azure, or Google Cloud.
• Security: Understanding of cybersecurity, backup/recovery, and access management.
• Hardware & Virtualization: Server hardware, storage, VMware, Hyper-V.
• Scripting/Automation: PowerShell, Python for automating tasks.

Benefits

• Transport refund (terms and conditions apply)
• Dynamic and challenging work environment
• Career Advancement program