© 2018 IO Solutions Call Center Inc.
Bilingual Certified Accountant (CPA, CMA, CGA) – Maternity Leave with Possibility of Permanency
11 February 2025

Helpdesk Specialist – On Site

Job description

IO Solutions is looking for a Helpdesk Specialist to work on-site at our Charlottetown office, in PEI. The person will work closely with the IT team to ensure the proper operation, maintenance, and optimization of the organization’s infrastructure, including the management of computer equipment being returned by or shipped to, new employees. The Helpdesk Specialist must be able to receive, prioritize, document actions taken and actively resolve requests.

WHAT WE OFFER

  • Employee discounts with IO Solutions partners
  • A dynamic and welcoming work environment
  • 100% reimbursement of public transportation fees (bus, metro, commuter train)
  • Employment stability
  • A multicultural team that makes you feel stimulated and appreciated
  • A real opportunity to build a rewarding career through our Advancement Program

Responsibilities

  • A diploma or degree in computer science, engineering, networking, infrastructure, or a related field or equivalent work experience.
  • 1-2 years of experience in a helpdesk/desktop support or similar role.
  • Strong knowledge of Windows operating systems.
  • Experience with Active Directory, group policies, and user account management.
  • Familiarity with remote desktop tools and support software.
  • Ability to multitask in a fast-paced space.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Professional telephone/email talent and etiquette.
  • Ability to work independently and as part of a team.
  • Must be flexible concerning working hours & business needs.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
  • Excellent communication skills in English
  • Bilingualism is an asset

Qualifications

  • Provide timely first and second-level technical support for desktop hardware, software, and peripherals within predefined SLA’s.
  • Serve as the first point of contact for employees seeking technical assistance
  • End-End computer asset management, including the preparation, and shipping of computers and peripherals for both onsite and work-from-home users.
  • Maintain inventory of all peripherals, software installations and licenses
  • License and access management for corporate applications and services and audit when requested
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • Perform root cause analysis to identify recurring technical problems and develop solutions.
  • Assist with network issues, including LAN/WAN, Wi-Fi, and VPN.
  • Collaborate and participate with IT team members on projects, upgrades, and implementations.
  • Maintain accurate records of issue resolution using the company’s ticketing system.
  • Provide remote support and troubleshooting for users working from home or onsite.
  • Ensure compliance with IT policies, security protocols, and best practices.
  • Perform routine maintenance and inspections to ensure optimal performance of equipment.
  • Perform any other related tasks.

Benefits

  • Employee discounts with IO Solutions partners
  • Dynamic and challenging work environment
  • Career Advancement program
Type of position
  • Permanent
  • Full time
Languages Required
  • English
Location
  • Charlottetown, PEI, Canada
Department Group
  • I.T.
Salary

To be discussed

Starting date

As soon as possible

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Employment Information

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Terms and Conditions*
I acknowledge that any offer of employment from IOS Center Inc. is conditional to the positive outcome of reference verification. The results of the reference check should correspond with all information I disclosed either in writing or in person during my interview. I understand that IOS Center Inc. will perform the reference check according to the provincial and federal laws and standards that are applicable in this matter. I, hereby, authorize IOS Center Inc. and/or its representative in possession of this document or fax thereof, to communicate with the persons named in my curriculum vitae or given as reference in order to obtain factual information as well as opinions on my work. I authorize any person, business, institution, corporation association and previous employers that are being contacted by IOS Center Inc. to make available and to disclose to IOS Center Inc. the information they have about me. I also authorize a criminal record check. I, the undersigned, release any individual and body as well as IOS Center from any responsibility that may arise from an investigation or from the disclosure of information, including claims under civil, provincial or federal rights regarding libel or privacy. As of today, I agree to inform IOS Center Inc. immediately of any changes that may occur or hinder during my employment at IOS Center Inc., and this resulting of acts or made offences , opened investigation, accusation, lawsuit or other. IOS Center Inc. reserves the right to use disciplinary measures suitable according to the nature and gravity of the offence, investigation, accusation or lawsuit.

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IO Solutions Inc