Our Information Technology is robust, secure, compliant and stable while being customizable. IO Solutions has security compliance as a priority and can provide peace of mind in our physical and logical environment by following best business practices such as:
We strive to deliver exactly what you need. We elaborated a 7-step process to ensure that from the onboarding to the daily processes, everything is understood, including organizational changes that occur during a life cycle. Our dedicated management team ensures compliancy to the Service Level Agreement established with our partners. Our Quality Assurance process guarantees our compliance and identifies areas of improvement, addresses them and increases efficiency. Our quality team works with our learning center to revamp training to stay current with industry innovations.
#IOSCARES is socially conscious, active with charities and designed to give back. From the environment where our employees work to our community, we are involved in the growth and prosperity. Our goal is to give a chance and give back by sponsoring underprivileged sports teams, volunteering time to great causes and organizing community fairs and events. #IOSCARES offers continuous programs that are aimed to help our employees benefit from a better environment within the company, with monthly events, and employee centric areas created to relieve the day-to-day stress.
We partner with industry leaders to deliver solutions with immediate gain. Getting by is not an option; delivering results is crucial. Improving continuously with rigorous ongoing training daily, weekly, monthly and quarterly. Three important components are used for these assessments: our human, our technical and our partner’s resources. Tailored quality monitoring grids and automated analytics render intelligent data on our quality and compliance, and are key to increasing efficiency.
We are a Canadian leader in customer experience outsourcing.
