We infuse innovation, insights, and operational excellence to make every experience great for our customers and clients. The expertise of our people and our integrated technologies bring solutions in the areas of customer experience, sales effectiveness, customer retention and cost management. Our dedicated management team helps our partners improve their process with feedback, recommendations, an unparalleled flexibility and quick turnaround.
We are a Canadian world leader in customer experience outsourcing.
We transform into high-value, actionable insights from each customer interaction
Mobile Centric Experience
We create powerful Omni-channel journeys that reduce effort, optimize resolution and efficiency.
Expertise & Passion
We empower the passion of our people for service with next generation technology and practices
Industries we serve
Travel and Hospitality
24/7 HOURS CAPABILITY
Since 2004, we have seen many organizational changes. We have several BPOs working for us and what sets IO Solutions apart from the rest is its flexibility, capacity to adapt and follow a world that changes quickly and continuously. Their ability to cascade information promptly with rigor helps us daily. They are committed and provide us with great feedback which by influencing our continuous improvement helps us provide a better customer experience.
General Manager Fido and Senior Vice-President Customer Care
We have been working with IO Solutions since 2014 to handle and support our needs in contact-client. First it was a question of economy to lower our production costs. Later we got to see the added value vs. other firms we worked with in the past with both their best-practice sharing and new ideas. They help you by removing this process and letting you concentrate on your core business. Not only were our goals met, but we were able to innovate giving us a lead against our competition.
Associate & Director of Operations DCI Assurances.