Privacy Policy

This policy applies to the following website:

Date the policy was last updated: 20 September 2023


This Privacy Policy (the “Privacy Policy”) sets out the statement of IO Solutions Contact Center Inc. (“IO Solutions”) privacy practices regarding the protection of the personal information of the users and clients (collectively the “Users”) of its websites, applications, call centers and any and all other means in which IO Solutions collects and uses your personal information.

All references to “websites” in this Privacy Policy refer to the following site:

The browsing of the Website or the activation of any of the hyperlinks contained therein constitutes an acceptance of this Privacy Policy and, as such, you shall be deemed having acknowledged and understood this Privacy Policy. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BY BROWSING THE WEBSITE, USER HEREBY CONSENTS TO THE COLLECTION, USE, PROCESSING AND DISCLOSURE OF HIS/HER PERSONAL INFORMATION IN COMPLIANCE WITH THIS PRIVACY POLICY.

If you do not agree to this policy, please do not use our website.

IO Solutions reserves its right to modify any of the terms contained herein at any time and without prior notice. The use of a Website after a modified version of the Privacy Policy has been posted shall constitute your acceptance of such modifications. Users are therefore invited to consult this Privacy Policy periodically.

This Privacy Policy as well as its interpretation, execution, validity, and effects shall be governed and construed by the federal and provincial laws applicable in the Province of Québec (Canada), as the case may be.

The purpose of this privacy policy is to inform you of the following:

  • Personal information we collect
  • Cookies
  • Storage and security of your personal information
  • General information and how to exercise your rights


Personal information we collect

IO Solutions collects personal information about you that you provide voluntarily when using our services, including, without limitation, when you access our Website (collectively the “Service”), and, in particular, when you fill out forms on our Website, send us an email or hold a telephone call with IO Solutions, or, in the case of the information collected for the purposes of sending you emails, in accordance with our Email Policy (above). This information may include your name, email address, telephone number, mailing address, business contact information, etc.

When you access our Website, we may collect information about your use of our Services in accordance with this Policy. This information may include your IP address, the type of device and operating system you use to access our Website, your browsing habits on our Website, including from where and at what time you visited our Website, what features you used and what sections you viewed.

In accordance with our Email Policy, we may use your personal information to send you promotional or informational emails about IO Solutions activities or news, with a view to offering you the best possible service.


Cookies and conversion pixels

We use a feature in your browser, known as “cookies”, to recognize your computer. We may also use conversion pixels. A “cookie” is a small data file that is copied onto your hard drive when you visit a website. A “persistent cookie” remains stored until it is deleted or until the pre-set expiration date. A “non-persistent cookie” stays in your computer’s RAM and disappears at the end of the session. A conversion pixel is a small code inserted in our website that compiles statistical data on the use of the site, including the number of times a link, ad, or given area is clicked.

Some of the cookies that we use collect information about your use of our website, allowing us to improve the way it works and to know which pages are most visited and which advertisements are most effective. Other cookies facilitate your navigation on the site by collecting the preferences you have selected and your location. We also use cookies and conversion pixels for marketing purposes (they allow us to display targeted advertising based on your areas of interest by collecting information on your use of the website) and to perform marketing analytics and measure campaign effectiveness. The data collected by cookies and conversion pixels may be used by IO Solutions in accordance with this policy.

When the information is collected for statistical purposes, we may use Google Analytics. Google Analytics uses cookies to collect aggregated statistical data to analyze how visitors use the website. These cookies are used to retain non-personally identifiable information. If you do not want to send information to Google Analytics, you can deactivate the use of your data by using the Google Analytics deactivation browser add-on, available here:

For more information about Google Analytics and its privacy policy, we invite you to read the privacy policy, available here:

If you set your browser to warn you before accepting cookies, you will receive a warning message for each cookie. You can disable or delete cookies by configuring your browser for this purpose. However, if you disable or delete cookies, some features or parts of the website may not work properly.


Storage and security of your personal information

All personal information we collect is stored in a secure environment. In addition, only a few people working for us are authorized to have access to this information. If this is the case, they are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the SSL (Secure Sockets Layer) protocol. We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your browsing.

IO Solutions is the sole owner of the information collected on this site. Your personal information will not be sold, exchanged, transferred or given to any other company for any reason without your consent. However, as no mechanism offers maximum security, we would like to remind you that a certain amount of risk is always present when you browse the Internet.


External links

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). When you go there, you are under the privacy policy of these other platforms. These websites may collect data about you, use cookies, install third-party tracking tools or track your interactions with them if you have an account or are logged in to their website.


What are your rights over your data?

We are committed to offering you a right of opposition and withdrawal regarding your personal information.

We store your personal information in accordance with this Policy only as long as necessary to fulfill the purposes for which it was collected. After this period, we de-identify it and protect it against unauthorized disclosure or access.

We store your file ourselves. In addition, we take and apply the appropriate security measures to preserve the private or confidential nature of your information.

On the one hand, the right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection. On the other hand, the right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.

You can request the deletion of personal data concerning you at any time. However, this does not take into account data retained for administrative, legal or security purposes.

To exercise these rights, you can contact us by the following means:

To the attention of Rita Chebli
Person in charge of the protection of personal information:

5000 Rue Buchan, Suite 1005, Montréal, QC H4P 1T2
1(866) 467- 0097



By browsing our website, you consent to our privacy policy.