Sales and Customer Service Specialist – Cantonese or Mandarin (Work From Home or On-site)

Job description

IO Solutions Contact Center is looking for Cantonese-speaking and/or Mandarin-speaking candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.

WHAT WE OFFER

• Work from home option available
• Option to physically work on-site available from our contact centers located in New-Brunswick, P.E.I. and Quebec
• Full-time paid training
• Up to 50% discount on cell phone plans from our partners
• A dynamic and welcoming work environment (even working from home!)
• Incentive premiums and stimulating recognition initiatives
• Job stability
• A multicultural team that makes you feel challenged and appreciated
• A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

Responsibilities

• Interact with customers by phone; advise and offer solutions adapted to their needs
• Establish a climate of trust with the client in order to promote products, services and client retention
• Provide attentive, courteous and efficient customer service
• Provide a unique experience through the quality of your service delivery
• Act as an expert on our products and services
• Analyze customer needs based on account and billing information
• Identify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needs.
• Effectively communicate the value of products and services to encourage customers to make informed purchasing decisions.
• Use persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customer’s specific needs.
• Maximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfaction.
• Handle objections and provide alternative solutions to close sales and enhance customer satisfaction.
• Meet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactions.

Qualifications

• Excellent Mandarin or Cantonese communication skills (knowledge of both languages is a plus)
• English/French language is an asset but not required
• Customer focused, positive attitude, empathy and good listening skills
• Strong persuasion and negotiation skills, with the ability to influence customer decisions.
• Sales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needs.
• Experience in handling objections and turning potential rejections into successful sales.
• Ability to meet sales targets and work in a performance-driven environment.
• Comfortable promoting products or services in a customer-focused manner.
• Ability to work in a computer environment
• Ability to multi-task
• Punctuality and respect for work schedules
• Good time management
• Organized and autonomous

Benefits

• Competitive salary plus stability of employment
• Employee discounts with IO Solutions partners
• Various incentives, activities and events
• Dynamic and challenging work environment
• Career Advancement program