Sales Representative – Bilingual (Work From Home or On-Site)

Job description

IO Solutions is looking for dynamic bilingual (English & French) candidates, who have a taste for challenges and for whom customer experience is a priority! The Sales Representative is responsible for providing quality customer service and meeting productivity targets. We offer the opportunity to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career.

WHAT WE OFFER

• Work from home option available
• Option to physically work on-site available from our contact center located in Côtes-des-Neiges, Montreal (Qc)
  • 100% reimbursement of public transportation costs (bus, metro, commuter train)
• Up to 50% discount on cell phone plans from our partners
• A dynamic and welcoming work environment
• Bonuses that reward your performance
• Incentive premiums and stimulating recognition initiatives
• Comprehensive and paid training
• Job stability
• A multicultural team that makes you feel challenged and appreciated
• A real opportunity to build your career through our Advancement Program; Did you know that 95% of the members of our management team started at IO Solutions as representatives on the phone? Today, they are trainers, supervisors, call center managers and work in I.T., finance, communications and human resources departments.

Responsibilities

• Provide excellent customer service
• Promote products and services according to the customers’ needs
• Answer after-sales service questions (invoicing, changes to the customer’s account, provide general information, solve customers’ issues or refer them to the relevant department)
• Listen to customers, analyze their needs offer adapted solutions and seize sale opportunities
• Build customer loyalty by offering adapted services and targeted offers
• Reach productivity and quality objectives
• Promote and offer appropriate products and services
• Take appropriate action and show ownership

Qualifications

• Excellent oral and written communication skills in English and French
• Customer-focused, positive attitude and empathetic
• Patient and attentive; excellent listening skills
• Courtesy, patience and energy are important qualifications for this position
• Excellent communication skills and good analysis
• Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
• Ability to do many tasks simultaneously
• Ability to work in an ever-changing computer environment
• Punctuality and respect for work schedules

Benefits

• Competitive salary plus stability of employment
• Transport refund (terms and conditions apply)
• Employee discounts with IO Solutions partners
• Various incentives, activities and events
• Dynamic and challenging work environment
• Career Advancement program
• Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction