Network Administrator (I.T.) – Montreal On-Site

Job description

IO Solutions is looking for a Network Administrator to join our dynamic contact center environment located in Montreal. The Network Admin plays a pivotal role in ensuring the seamless operation of our communication infrastructure. Responsible for designing, implementing, and maintaining robust networks, the successful candidate will collaborate with cross-functional teams to optimize network performance, troubleshoot issues, and implement security measures. Joining our team would allow you to contribute your expertise in creating a reliable and efficient network foundation that empowers our contact centers to deliver exceptional customer experiences.

WHAT WE OFFER

• Job stability
• A real opportunity to build your career through our Advancement Program
• A dynamic and welcoming work environment

Responsibilities

• Responsible for assisting in research on network products, services, and standards in network procurement and development efforts for data centers.
• Collaborating with IT team and external support to build project plans to deliver corporate objectives.
• Providing KPI reports, Project updates, and Team performance reviews to senior management.
• Acting as Point of Escalation for the IT Team and responsible for the timely resolution of unresolved issues adhering to the organization’s incident management process.
• Responsible for designing, implementing, and maintaining the full network infrastructure (Firewalls, Switches, Wi-Fi, Cybersecurity, both tools and hardware) and assist system administrators as required (VMWare, Windows/Linux Servers, and technology tools).
• Supporting and maintaining Data Center and Cloud IP Network Infrastructure (LAN/WAN/WLAN/VPN/IPsec) and securing the network access by segmenting the network into VLANs and ACLs (Access Control Lists).
• Conducting Vulnerability and penetration testing for Corporate IT Vulnerability Assessments and remediating them on a priority basis for PCI DSS or any other compliance Managing and Supporting Security System for Physical Access Control and Video Surveillance.
• Managing Active Directory Structures, GPO, user permissions, identity management, network file, and print services.
• Providing Tier II/III IT support for daily operational tasks.
• Incident and Change Management.
• Building and maintaining relationships with external advisors and vendors.
• Managing inventory of all equipment, hardware, spare parts, and IT software licensing and distribution for VMware, Microsoft CALs, Kaspersky Antivirus, VoIP, and HPE.
• Preserves assets by implementing disaster recovery, backup procedures, and information security policy.
• Schedules, coordinates, and deploys server updates and preventative maintenance with limited downtime Planned and deployed redundancy into existing systems to eliminate downtime due to server failure.

Qualifications

• Degree in computer science, information technology, or a related field (or equivalent experience).
• Proven experience as a Network Administrator, including hands-on experience with network devices, Fortinet (Preferred) and Cisco technologies.
• Ability to diagnose and resolve network issues efficiently, minimizing downtime and ensuring optimal performance.
• Proficient in implementing and maintaining network security measures to safeguard against unauthorized access and cyber threats.
• Hands-on experience in configuring and managing routers, switches, and other network devices.
• Knowledge of wireless networking technologies and the ability to design, implement, and troubleshoot wireless networks.
• Ability to create and maintain comprehensive network documentation, including diagrams, configurations, and standard operating procedures.
• Capacity to adapt to evolving technologies and industry best practices to ensure the network infrastructure remains cutting-edge and efficient.
• Proficiency in network monitoring and troubleshooting tools.
• Excellent problem-solving skills and ability to analyze and resolve complex network and security issues.
• Strong communication and interpersonal skills for effective collaboration with cross-functional teams
• Industry certifications such as CompTIA Network+, Fortinet NSE, Cisco Certified Network Associate (CCNA), Certified Information Systems Security Professional (CISSP), or similar credentials are advantageous.
• Knowledge of cloud networking concepts is a plus.

Benefits

• Competitive salary plus stability of employment
• Transport refund (terms and conditions apply)
• Employee discounts with IO Solutions partners
• Dynamic and challenging work environment
• Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction